Shipping & Returns

Shipping Destinations

We are currently shipping to:

  • Customers within the United States and U.S. territories
  • Including P.O. Boxes. 
  • All US Military bases, APO/FPO
  • Puerto Rico, Guam, and U.S. Virgin Islands.

Shipping speed is one of our top priorities and therefore, we officially expand shipping to other regions besides the United States with a guarantee shipping time. 

*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.

**Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.

Shipping Method will be shown in each order detail page below order number

Total shipping cost will be shown at checkout before payment confirmation:

Shipping Times

We are a cross-border company with warehouses in both the U.S. and overseas.

Standard Shipping Times:

US products: 2 - 5 business days*
Overseas products: 5 -10 business days* 

 

 

Returns

Final sale and non-returnable categories

  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Jewelry
  • Swimwear
  • Openpack Wholesale Orders

Processing time is 5 - 7 business days after we receive the return.

To help expedite the processing of returns, please follow these instructions:

  1. Return auth number must be included with the return.
  2. All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
  3. Send return back within 7 business days of this submission to:

Returns Department  

4. Please note, that the return may be subject to a 20% restocking fee or declined if the above criteria are not met.

Once a return is processed, We will reach out via email to confirm.